A1 Loo Hire Call in The Qixo Integration Team
Driving Efficiency, Compliance, and Partnership Success through Collaborating With Qixo
A1 Loo Hire, part of The A1 Group, is one of the UK’s leading providers of portable toilet hire and related services. Supporting industries from construction to events, our reputation is built on reliability, responsiveness, and compliance. To uphold these standards, our systems need to work seamlessly between office and field teams — ensuring accuracy, traceability, and efficiency at every step.
The Challenge
Over time, the integration between our field management software and hire industry systems had become unreliable and difficult to support.
Critical workflows, such as generating Waste Transfer Notes, were frequently breaking down, forcing the team into manual workarounds and increasing compliance risk.
As Chloe Morgan, Key Account Manager & Marketing Coordinator at A1 Loo Hire, explains:
“Keeping our systems running had become a major challenge. We hadn’t updated them in years, and it showed — data accuracy was slipping, customers were noticing gaps, and every fix we tried felt like a dead end.
Our integration between InspHire and BigChange FM simply wasn’t functioning properly. Worksheets wouldn’t behave as expected, and essential processes like Waste Transfer Notes were broken. It was frustrating and time-consuming.”
We needed more than just a technical fix — we needed a trusted partner who could help us modernise, simplify, and future-proof our digital workflow.
The Solution
That’s when we turned to Qixo for help.
Leveraging their deep expertise in professional services for field management systems, the Qixo team worked closely with us to rebuild the integration from the ground up. Together, we developed a custom, resilient connection between InspHire and BigChange, along with a new Waste Transfer Note process that fully automated compliance.
They also helped us redesign job worksheets to make data capture simpler and more consistent across our field teams.
“Qixo’s work has been a game-changer,” says Chloe Morgan. “All of those issues are now resolved, and we can confidently rely on our systems to send accurate data to customers. Any questions we raise are addressed quickly and thoroughly — giving our team real peace of mind.”
Key Deliverables
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Seamless Integration: Data flows flawlessly between our hire and field systems.
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System Resilience: Independent operation prevents downtime and data loss.
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Automated Alerts: Proactive notifications for any issues.
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Daily Data Audits: Clear reporting for total visibility and control.
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AI-Driven Validation: Automated data cleansing ensures accuracy.
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Custom Waste Transfer Notes: Fully compliant and automatically generated.
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Streamlined Workflow: A universal worksheet and simplified job structure for field staff.
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Automated Job Cards: Reducing admin time and ensuring consistency.
The Results
The transformation has been remarkable:
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Future-Proof: Scalable architecture ready for future growth.
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Resilient & Reliable: Minimal downtime, consistent performance.
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Accurate & Compliant: Every Waste Transfer Note is generated correctly.
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Time-Saving: Reduced admin workload for both office and field teams.
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User-Friendly: Standardised, simplified workflows across departments.
“Qixo met, and honestly exceeded, our expectations in every way,” says Chloe Morgan.
“The improvements have boosted our team’s confidence and efficiency, while their professionalism and friendly approach made the whole experience a breath of fresh air. We couldn’t be happier with the results.”
Clive Owen, Director at A1 Loo Hire, adds:
“Working with Qixo has been a real turning point for us. Their expertise and proactive support have streamlined our systems, improved accuracy, and made day-to-day operations far smoother. The positive impact is already clear across the team — and we’re only just getting started.”
The Experience – Partnership in Action
Throughout the project, communication and collaboration were key. The Qixo team quickly became an extension of ours — responsive, approachable, and proactive in helping us reach our goals.
“Working with the Qixo team has been both a relief and a pleasure,” says Chloe. “They explain complex technical details in plain language, never patronising, always patient. It feels like collaborating with trusted partners rather than dealing with an external IT provider.”
And from Qixo’s perspective, the feeling is mutual.
Martin Owens, Chief Revenue Officer at Qixo Ltd, shared:
“The job is always more constructive when your customer truly engages with you.
Working together as partners means no surprises, just shared success and positive outcomes.Our collaboration with A1 has been exactly that — always responsive, enthusiastic, and ready to clarify or test at pace. Working with Chloe Morgan has been an absolute pleasure; her professionalism and energy enabled us to deliver quickly, clearly, and effectively — all with a smile on our faces.
Thank you, A1 Group, for being a model customer.”
Summary
Our partnership with Qixo has modernised how A1 Loo Hire operates — improving compliance, consistency, and customer experience. With renewed confidence in our systems, we’re better equipped to deliver the service quality our customers expect — reliably, every time.
